Cancellation & refund policy

1. Bookings can be cancelled for a full refund up to 24 hours before the visit.
2. Tickets cannot be refunded once used or on the day of the visit.
3. If we close the resort or cancel an event, you receive a full refund.
4. Refunds go back to the original payment method within 5–14 business days depending on the bank.
5. To cancel, contact us with your booking number.